Spent a fortune on various Ego tools and the chainsaw stopped working. Lowe's gives you 60 days. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. A community dedicated to helping people with advice on personal home improvement projects. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. They never answered. EGO POWER+ WARRANTY POLICY. Warranty Policy | EGO Power Plus This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. Used them with no issues last fall and packed them away at the end of the season. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The phone call was quick and painless. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. But nobody mentioned anything to me when I first set this up. Email: support@egopowerplus.co.nz. Called the warranty number on Thursday. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. No way of knowing an ETA. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Authorized EGO retailers are identified online at. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. 2 years with registration completed within 90 days from date of purchase.
2023 Trustpilot A/S. For customer service contact us toll-free at: 1-855-346-5656. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. Be the first to know about new products and innovations. Your receipt will be requested upon completion of this registration. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. After that, they said it would need to be repaired but it's covered under warranty. They say you have a warranty then give you the run around two supervisors at that! or abuse. This offer is non-transferable and applies only to the original purchaser. They do not stand behind their products. Claims under the warranty must be made within the warranty term. Check out our library of quick how-to videos. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Email:
Experience With EGO (Lawn Tools) Customer Support & Warranty. })(window,document,'script','dataLayer','GTM-MJ96WTR');
EGO Tools | Total Tools I registered the string trimmer and they have the serial number and receipt. && ('objectFit' in document.documentElement.style); There was no reply so I said Hello. Claim your profile to access Trustpilots free business tools and connect with customers. })(); To opt out of a category of data collection, select 'No' and save your preferences. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. So just over 2 weeks later and I still haven't received it. The battery & charger are kept in my house when the weather is cold. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. Price: $6,999 kit with six 12.0Ah batteries and charger. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. Impossible to get thru to customer service. This warranty applies only to the original purchaser at retail and may not be transferred. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. Try this for an hour. 75 talking about this. For the best experience on our site, be sure to turn on Javascript in your browser. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. }; To make a claim,
Be the first to know about new products, innovations, and offers. $1799. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. You are also entitled to have the goods repaired
The message is very annoying. Where a valid
We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews Plan on replacing it at the tune of $200-$500. Call Ego support and need to wait about one hour for someone to answer.
it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. When requesting warranty service, you must present the original dated sales receipt. ego doesn't honor warranties : r/egopowerplus - Reddit 3178. });
The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. The store will not work correctly when cookies are disabled. Called back a second time and did not get through after another hour. After jumping through all the troubleshooting hoops, the rep determined that the head is defective so he said he would send me a new one. Resources and Support for EGO Owners | EGO Archived post. Last update I got was that the item was marked "in transit" back to the store on the 17th. For the best experience on our site, be sure to turn on Javascript in your browser. This warranty may also be further limited or voided as specifically detailed in the product Manual. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. Outdoor Power Equipment Parts & Accessories. Thats why all our products are covered by extended warranties* that you can rely on. Their board of directors should try calling the help line and see what customers deal with. EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Customer Service is TERRIBLE! Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. Two states away. Zero customer care. The offer only applies to walk behind push and self-propelled mowers, it does not apply
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For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. The shop is only open 8-4 weekdays with no weekend hours. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Their board of directors should try calling the help line and see what customers deal with. We can select the most suitable tools for your needs, give you face-to-face advice whenever you need it and provide a diagnostic service to keep your tools running for years to come. My wife just laughs at me even attempting to get a reply on the phone. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. Spring 2023 (about 3 months later) both batteries were dead. The store will not work correctly when cookies are disabled. For the best experience on our site, be sure to turn on Javascript in your browser. Redeem by 15th July 2023. I hardly ever write reviews but feel compelled this time. ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? It took some talking to get the rep to agree to replace my defective head. I wish I never bought EGO product. What would you like to do? So any non-AU supplied items have different prefix letters in the serial#! Sign up to hear about new Commercial Series tools and innovations. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools Barry Humphries, Australian comedian best known for alter-ego - CNN We see that youre on the North America site but appear to be outside the U.S. and Canada. I wont buy another Ego product. if (!browserSupportsAllFeatures()) { 27 0 obj
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The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f);
EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. We see that youre on the North America site but appear to be outside the U.S. and Canada.
I will never buy one of their products again. We see that youre on the North America site but appear to be outside the U.S. and Canada. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. We also ensure all reviews are published without moderation. So in summary -- The initial call with EGO was very good. For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. Any handling and transportation costs (and other expenses incurred in claiming this warranty)
","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). I talk with EGO customer support about it, and they tell me there's nothing they can do. },
We see that youre on the North America site but appear to be outside the U.S. and Canada. EGO tools are the ideal choice for tradies, builders, and DIYers who want exceptional and reliable tools that will stand the test of time. We're so confident in the performance of our tools that we offer professional users a 3-year warranty .
Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. Over one hour waits. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Just bought my first(and last) Ego. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. console.error('Failed to load polyfill script ' + src); Russia's brutal attack on a Ukrainian apartment building was never a fair fight . Chervon New Zealand
Visit our Contact Us page for additional ways to get help. Be the first to know about new products, innovations, and offers. I loved the EGO lawnmower I purchased, at first. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. function browserSupportsAllFeatures() { Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. Battery works as expected until warranty runs out. Bought almost $1400 worth of Ego tools less than one year ago. Ughhh. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. $299. %%EOF
For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. Registering your product does not work. document.documentElement.className = document.documentElement.className.replace('no-js', 'js');
Support is horrific. After one season my EGO LM21355p lawnmower would not start. First, know that you can return the mower to where you bought it. This warranty does not cover normal wear and tear, misuse
Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). almost 2 months to get a battery to replace one that malfunctioned question or warranty issue, making the process even easier for you. If you already registered an EGO product, you can log into your account and view your product details. The mower must have been purchased from an authorised EGO Power+ Dealer. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). && window.WeakMap LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the
EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. ago HotSarcasm More posts you may like r/BMWi3 Join How about hiring some help ! I called back for the third time and am awaiting a call back. EGO lasts longer without needing changes. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. Low Price Guarantee and Free Delivery on orders above $99. Scan this QR code to download the app now. Husqvarna 5 Year Domestic Warranty Program - All Mower Spares I need to put a small deposit down ($20) with Home Depot. %PDF-1.5
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For the best experience on our site, be sure to turn on Javascript in your browser. The mower must be returned no later
Any action not timely filed shall be deemed waived. Visit eReplacementParts.com to find parts for your EGO tools.
Find products and services Browse Sign inWrite a review Open navigation Lawn Mowers Best Electric Lawn MowersBest Electric Lawn Mowers EGO LM2000E EGO LM2000Ehas been discontinued and replaced by EGO LM2001E. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. The competitor is located in Australia; The following exclusions apply; . Sign up to hear about new Commercial Series tools and innovations. * For defects caused by material or manufacturing fault. If the mower was purchased as a KIT, the original battery and charger must be returned with the mower. JavaScript seems to be disabled in your browser. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. This warranty shall be void if the product has been used for rental purposes. When my battery dies, I will park the mower and go with gas. Ego should be sending out re-designed replacement units to customers with failed units. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. WebFont.load({
What if you bought a tool only, with no charger? Chervon has no other liability under this warranty. They don't stand behind their product ..Never again am buying EGO. This deposit is refundable when the repair service is deemed to be covered under warranty. Ph Australia; 1300 000 346. JavaScript seems to be disabled in your browser. This time they did ship them. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Our batteries and chargers are backed by an industry leading 3-year warranty. Then I did leave a message that they did not return. I told him I have no idea where it is, probably in a storage unit or lost in our move. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. The repair facility they sent to? So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. The returned mower can have signs of being used, but needs to be clean, free of debris, stains and
For the best experience on our site, be sure to turn on Javascript in your browser. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi
CL}. However this process is SLOW. Warranty for commercial use is 1
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EGO will offer warranties of five years on mower parts and three years on the battery. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. We stand behind our products, so please call with any concerns or questions. window.lazySizesConfig = window.lazySizesConfig || {};
JavaScript seems to be disabled in your browser. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. xmlHttp.open('POST', 'https://bes.gcp.data.bigcommerce.com/nobot'); They said to bring it to my nearest Home Depot and it gets sent out to be repaired. EGO Reviews | Read Customer Service Reviews of egopowerplus.com Patented battery technology delivers gas power and performance plus longer run times. Please allow up to 24 hours for your account to update before redeeming points. They received the mower and the process began. Battery life for a 1/4 acre lot is awful. Home Depot rep told me I should have taken the item to
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