High quality kitchen tools at an exceptional value. There is a search bar located in the top right hand corner of each page. You will need the return tracking number in the event your package is lost in transit. Award-winning beauty tool experts since 1980. Have questions about your order? A proviso: the warranty may not continue with the transfer of ownership. You can change your password in the password section in your account. For any questions concerning warranty See your order even if you are not a registered user. By clicking Sign Up, you are agreeing to our. The lifetime guarantee for its cast iron cookware covers the original owner, whether the cookware item was a gift or self-purchased. Your browser's Javascript functionality is turned off. Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. The following compares the warranty details (available 13 Jan 2020; US contact details).BrandWarrantyCoversProvisosFoundContactLe CreusetLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsOn official website877 273 8738CalphalonLimited LifetimeCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 809 7267LodgeLimited LifetimeCovers defects in material & workmanshipNormal home use;Follow use instructionsNot on website423 837 7181 orContact FormZwilling (Staub)LimitedCovers defects in material & workmanshipNormal home use;Normal home use;On official website1 (800) 777 4308GreenPanLimited Lifetime;2-yr on nonstick coatingCovers defects in material & workmanship; defects in the non-stick coating covered for 2 years.Normal home use; Follow use instructionsOn official website914 372 7777T-FalLimited Lifetime WarrantyCovers defects in material & workmanshipNormal home use; Follow use instructionsOn official website800 395 8325XtremaLimited10-year Warranty; Special replacement warranty for damage from misuse involving discounts up to 50% off.Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cookingNormal home use; Follow use instructions; Doesnt cover lids.On official websiteEmail to contact page. Get Up To 60% Off WebAttn: Warranty Department ZWILLING J.A. WebZwilling.com will accept your return by mail for unused items only. Orders placed on Friday afternoon, over the weekend or on holidays will be processed on the next business day. Any Product made by Kramer Knives has a 6 month warranty that covers materials and craftsmanship. Delivery charges will differ so please check before you order. For any questions concerning warranty pleaseclick here. Repackage the product(s) in the original packaging (if available) and pack securely. Its best to have the receipt, and I note it does say that in their warranty document, but if you explain the circumstances it may not be necessary.You could try phoning on 423 837 7181 but they now have this contact form, which has an option to upload a photo to explain your issue.If you decide to continue using it, give it a good clean to remove the rust and then oil it to seal it to prevent further rusting.The company has this to say about rust developing around the rim of enamelled cast iron:Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. The Bob Kramer by ZWILLING J.A. A lifetime warranty infers no time limits on claiming against defects and workmanship (for example) or other inclusions of the warranty. Click the "Apply" button on the right side of the page. You will receive an email notification when your return has been processed. Please check your entries and try again. You should be able to easily identify the manufacturer by looking at the blade. WebWarranty Registration. Sending in photos to prove the damage is a great way to speed up the claims process and help ensure you get new cookware as quickly as possible. We cannot apply a promotion to a previous purchase. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. When you have confirmed that all of the information on this page is correct, click on the "Place Order" button next to your order total. Zwilling At times, some credit cards may not be authorized for purchases outside of their issued country. competitions or customer surveys). No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Contact Bker: 1-800-835-6433. Offers may be used only once unless otherwise specified. Dismiss. We're happy to help. applicable to products, including implied warranties of merchantability or fitness for a particular purpose, After a warranty evaluation by a professional representative from the company, T-Fal will provide a replacement for a faulty product, but you may need to show proof of purchase. Toasters with seven browning settings for your perfect toast. The appropriate tax amount by item will be included with your refund. Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. Another exception is when a product line is taken off the market. Since 1731- Beauty tools of excellent quality and design. Youll find that most cookware companies will offer a limited lifetime warranty. Please click here to print your online return form: Properly mark your return form with the item/s being returned and the reason for your return. Mother's Day If you have any questions about the Custom Knives Warranty or reconditioning, please contact us at:Kramer Knives Inc.360.738.6004info@kramerknives.com. For additional shipping info please visit Our Shipping Page. Our warranty is limited to the original purchase price paid by the original owner and only for actual direct damages (not for indirect, consequential or other damages). Cookies are small files that are stored on your device when you visit certain web pages. Do Not Sell My Personal Information Is it valid for as long as the expected life of the product? Click the "Apply" button on the right side of the page. See your order even if you are not a registered user. WebZWILLING Thermo 15-oz Travel Bottle 4.8 (94) $31.00 $21.99 + NEW ZWILLING Thermo 3 pc To Go Set Matte Black $108.00 $59.99 + NEW ZWILLING Thermo 3 pc To Go Set competitions or customer surveys). You can find the unsubscribe link at the bottom of each newsletter. This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. Kai USA Ltd., Shun CutleryWARRANTY DEPARTMENT18600 SW Teton AvenueTualatin, OR 97062Phone: (800) 325-2891. Orders usually ship within 7-14 business days from when the order is placed. If your item is sentimental to you, please do not send it in as all returns are immediately reviewed and recycled. We package and ship your order as soon as we receive credit card authorization and verification. Error! WebZwilling offers a lifetime warranty. Please make sure to enclose the warranty form which is located below or a letter that includes the following information with your returned product: Note: You should NOT mail in your product if it was purchased from an unauthorized seller as products WebAttn: Warranty Department ZWILLING J.A. There are two professionals that we highly recommend and continue to have excellent results. Current country: USA. A brief description of how your product is defective. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The user is notified at the beginning of their visit to the site. Have questions about your order? Please enter your email address in the newsletter sign up bar and confirm subscription. If your item is damaged during repair, it will no longer qualify for warranty. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. You can find more information about the processing of your data in our. To make this request, you may contact us at consumerrelations@zwillingus.com. If your item is damaged during repair, it will no longer qualify for warranty. Payment Options: We offer you the convenience of numerous payment options for your online order. Gift Guide. Zwilling is the parent company and US customers can refer to its warranty. breach of contract or strict liability. You can call them Monday Friday, 9:30 a.m. to 2:30 p.m. EST by phoning 914 372 7777. Current country: USA. The following restrictions apply: To qualify for a specific promotion, your order must be placed during the specified promotion period. We're happy to help. ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. It will give you an idea of what to expect when and if claiming under a warranty. Its about the expected life of the products performance rather than the lifetime of the buyer. ZWILLING Have questions about your order? If you do not want to register you can continue your purchase as a guest. You can contact them by phoning 8800-255-2523. The ZWILLING Culinary World App QR code on the product packaging fires up the app so you can search a database of original recipes. Some exclusions to the ZWILLING warranty may include: Damage caused by misuse or abuse of the product, Products that specify a limited duration of the warranty on the product packaging, Failure to adhere to ZWILLING guidelines for the general care and use for products. See your order even if you are not a registered user. German engineering, Japanese craftsmanship. If your item needs repair, please find an independent company that can perform the repair. This refund may take up to 3-5 business days to post. Already have an account? If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace ceramiccookwarehub.com original article created: This site is reader-supported; if you buy through site links, we may earn affiliate commission, at no extra cost to you, to help with maintaining the site. WebCreate an account. Please note that, due to increased demand, it may take up to 5 days before tracking information is available. WebCustomer Service The Zwilling Group stands for tradition and continuous growth Nationally and internationally You can find more information about the processing of your data in our. To be fully informed, it comes down to reading the fine print or checking with the customer service for that company if the written warranty is not available. You can return them to the point of sale. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Extra heavy items may be subject to an additional charge. SHOP NOW, Gift With Any HENCKELS We often think that a warranty or guarantee suggests the company will back its goods. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. Offers may be used only once unless otherwise specified. For cookware to be eligible for the warranty, users must follow care and use instructions, and the item must be defective in workmanship, construction, or material. Henckels or Shun by the Kramer Knives logo. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. There are some exclusions to the warranty, such as normal wear and tear on the product, accidents caused by fire or flood, and deterioration or metal separation that was caused due to exposure to very high heat. Other exclusions include theft and fire. These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. Please keep in mind that we cannot price match your new order with one previously placed, the pricing will reflect any current sale or online pricing. Henckels knives are known for their quality and are made in the steel capital of the world, Solingen. Provide your account email address to receive an email to reset your password. ZWILLING Sharpening Service Knife Aid Professional Knife Sharpening by Mail, 7 knives Easy, Fast, Reliable Knife Maintenance Restore your knives razor-sharp edges Easy mail in process with prepaid envelopes Knives are insured and tracked 7 knives (4 More options) ADD TO CART 4 interest-free payments of $22.25. Their warranty states that they will repair or replace products that are defective and have been used and cared for following the companys use and care instructions. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Therefore once your order has been authorized and processed, we are unable to make any changes or cancellations. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Culinary Insider program terms and conditions. Sites-zwilling-us-Site Get Up To 60% Off Is a warranty the same as a guarantee? Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570 *Please allow 12 weeks for the inspection process and return delivery of your product. Henckels Canada LTD. uses Canada Post to deliver your order. By clicking Sign Up, you are agreeing to our. If you purchased your product from an online marketplace For more information on PayPal, please visit, www.paypal.com. Since 1731- Beauty tools of excellent quality and design. A $44 Value! The next step is to input your payment details. If your order was canceled, please be advised that a charge may appear on your account. 2. The guarantee has a fairly inclusive scope, and covers all material, functional, and If you have any additional questions, please contact Customer Service at 1 (914) 747-0300. I have a Lodge cooking pan that has the enamel coating chipped on the side, and is rusting where the cast iron is showing. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570 Please allow 4-6 weeks for the inspection process and return delivery of your product. consequential damages, so the above limitation or exclusion may not apply to you. See your order even if you are not a registered user. We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment. ZWILLING Pro Chef's knife Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. Please allow 12 weeks for the inspection process and return delivery of your item. This warranty does not cover any defects due to normal wear and tear, damage due to misuse or abuse, alteration to the product, negligence, or any damage resulting from use other than the intended purpose of the item. Award-winning beauty tool experts since 1980. your product. Zwilling.com will accept your return by mail for unused items only. Covers faulty workmanship and/or materials, as well as breakage from thermal shock during cooking. Read on to find out some top tips on how to care for and maintain your knife, so you can make this happen. However, if you arent internet-savvy, dont panic, as the company doesnt require this. Zwilling Cookware Purchase By Clicking Sign Up you are agreeing to the. You can contact them Monday Friday, 9 a.m. to 7 p.m. EST by calling 877.273.8738. your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. WebExtend warranty to 5 years. What should have been a positive experience, investing in high-quality kitchenware, has turned into a frustrating ordeal. Official ZWILLING J.A. HENCKELS Store | Privacy Policy Sites-zwilling-ca-Site If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. If your item is discontinued or out of stock, you will receive a replacement of equal value. Get Up To 60% Off Be the first to know about promotions, competitions and new products and also get exclusive discount codes to use in the online shop. You can call them Monday Friday, 9 a.m. to 5 p.m. EST by phoning 800-809-PANS (7267). Normal home use; Follow use instructions; Doesnt cover lids. Click here to switch your Kramer Knives Inc warrants the materials and craftsmanship of the knife to the original owner for so long as Im personally making or overseeing the making of custom knives. Please be assured that upon the cancellation of your order, a refund will be issued back to the original form of payment. Our Product warranties only go to the original purchasers and not to any later owners of Products we sell. 3. Have questions about your order? The warranty does not cover normal wear You will also have the option to opt-out of our e-mail subscriptions during registration. We accept PayPal orders since they are imported through a verified source. Gift Guide. Have questions about your order? WebAttn: Warranty Department ZWILLING J.A. By using the website, the visitor agrees to the use of cookies unless the user changes the settings in the web browser themselves to disable the cookies. They have a list of exclusions see the link to download the warranty in the Info Sources section below. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Contact us for shipping instructions. Henckels, LLC (Zwilling) warrants to the initial purchaser that Zwilling products will be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the product. 10 Pros And Cons Of Slow Cooker Liners [+ Alternatives], Xtrema Cookware: 100% Ceramic [What To Like Or Not], GreenPan Ceramic Designs [Which Ones For You? HENCKELS CANADA LTD., 4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5. Here are their contact details: Zwilling Customer Service phone number: 1 (914) 747-0300 Zwilling Contact Us You can also contact Zwilling through Zwillings Contact Us page. Blend with razor sharp blades and practical features. Provide your account email address to receive an email to reset your password. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item." See your order even if you are not a registered user. Covers defects in material & workmanship; defects in the non-stick coating covered for 2 years. If you feel your product qualifies, we would appreciate the opportunity to inspect your ZWILLINGJ.A. Also on this page, you can enter any vouchers codes or amend the products you have chosen. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". There are no warranties which extend beyond those stated herein. Please turn it on so that you can experience the full capabilities of this site. Since 1731 - German home kitchen products. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. WebZWILLING is one of the most famous knife making companies in the world and has been renowned for producing high-quality cutlery for almost 300 years. Provide your account email address to receive an email to reset your password. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Please check your entries and try again. The Bob Kramer Shun knives have a lifetime warranty. Gift Guide. They will be able to help with any warranty questions. We do not offer repairs of any kind. Video tutorials. Error! Warranty WebWarranty: Thank you for your ZWILLING J.A. According to FindLaw 1, The difference between a warranty and a guarantee is largely a question of word choice.. where you purchased your product. On Select Products Premium stainless steel cookware from Belgium to your kitchen. Henckels Shop Welcome to ZWILLING Getting in touch with us has never been easier. ZWILLING Provide your account email address to receive an email to reset your password. You can find more information about the processing of your data in our. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk, alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: You will be asked to provide your contact details and details regarding your warranty claim (which may include proof of purchase). Attn: Warranty Department ZWILLINGJ.A. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. Please allow two weeks for your return to be processed. Further to this ZWILLING stores your order data, such as items bought, quantities, prices and date the order was placed. Some time-limited warranties stipulate a time factor, e.g. You can contact Zwillings customer service if you have any questions regarding Zwillings warranty questions. Yet another company that offers a limited lifetime warranty on their cookware is All-Clad. Xtrema and Staub.

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