Once my tenant moved in in March of 2022, repeat maintenance calls were conducted by Great Jones without my knowledge totaling more than $2,000, some for the same repeated problems and others for issues which were never fully resolved or poorly repaired. Get qualified today to unlock your growth potential. I was able to retract information from our accounting team. Anyone can write a Trustpilot review. We are very sorry to hear about the issues you are experiencing. Save your money and sanity! Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. While things were good initially, the past 6 months were a nightmare. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. So I begin to correspond with the property via the suggested channels to no avail. Feel free to reach out to us if you need anything. Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. Great Jones - A Roofstock Company | LinkedIn They took over Mgmt of a home I had been renting for years. Took 2 months to fix a major issue that left me staying with my mom for that time period. Hi LT, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. It goes against our guidelines to offer incentives for reviews. I watched the property continue to be actively accepting applications and even moving the price of rent up and down on the property listing for MONTHS after my initial interaction. Contact Information 3049 Cleveland Ave STE 235 Fort Myers, FL 33901-7046 Get Directions Visit Website (866) 504-2251 Primary hours 8:30 AM - 5:30 PM 1.06/5 Average of 64 Customer Reviews Customer. They lack communication between departments, which just leads to nothing happening until you pester them enough. No missed payments or issues ever. Details are as follows. So inquired about my approval and request to transfer to a different property sense receiving approval, I noticed they had several properties available. As a matter of policy, BBB does not endorse any product, service or business. So property investors can thrive. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. That took a month. Alex Vercheski Email & Phone Number - Great Jones | ZoomInfo The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. Roofstock Expands Owner Service Offerings with Acquisition of Tech Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. We will reach out to you directly and do our best to resolve this with you. As a result, none of the activities that should have been performed were initiated (notifying me that the tenants were moving, performing updated rental analysis, scheduling of the move out inspection, etc.). It's not even that they're incompetent, they just don't care. They cancelled my Dominion Account by closing an account that was previously on the address I am at. Hi Kimberlin Valentin, we appreciate your honest review. Now I also have to spend money on attorneys to get my money back from them. The process seems painless to get in, but reporting property issues on move in and repair issues along the way is a painful process. Attached are sample pictures showing the terrible workmanship including items that were never fixed yet they stated were. 66 complaints closed in the last 12 months. No water for first week here at property. About | Great Jones I moved in April, 2 days later my a/c was stolen. We rented a property from Great Jones property management on Oct 27, 2018. Great Jones tells me since I'm on a month to month I don't get a lease. JLL has a great opportunity to join our Retail Property Management Team at the Shops at Palm Desert. Roofstock, a proptech startup aimed at making it easier to purchase an income-producing property, announced Wednesday its acquisition of Great Jones, a property management platform that Roofstock intends to utilize for its "end-to-end single-family rental platform." The itemized list of charges you received along with your move out statement shows that none of the charges are related to the air conditioner. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. Unfortunately, based on the information provided, we are having difficulty locating you in our system. This amount to pay for the final repairs was taken our of the reserve. Thank you for reaching out regarding your move out charges. I am not sure how old that carpet is as it was peeling up all through my residence. We use dedicated people and clever technology to safeguard our platform. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. Great Jones Company Profile - Craft We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. I am a current resident. For too long, property management has been something to endure, not enjoy. Stealing money from their client base.Stay away or it will cost you time, money and then peace of mind theyre supposed to provide by managing a property. This was confirmed by my tenant. Hi Keena, we appreciate your honest review. Sincerely,*******************************. If you do not meet this criterion, a guarantor may be required. Sent text and emailed with pictures. 12/22/2022. BBB Business Profiles may not be reproduced for sales or promotional purposes. By way of, sink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. By way of example, the bathroomsink supposedly fully functioning during the "rent ready" phase according to my tenant was damaged during the 05/06/2022 where I was charged $247.50. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The $1301 was the rent, not the reserve. And in mid-2021, we joined forces with Roofstock, the leading online platform for single-family rental investing, to expand our services and provide access to new investment opportunities; learn more. Stealing money from their client base. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones. Hi there, we appreciate your honest review. From vintage to luxurious, along with the quality . I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. This is very frustrating and unacceptable! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The issue is that I have a rodent infestation and the pest control company that has been selected has not been managing it effectively hence why we have been dealing with a worsening issue for upwards of two years now. I also paid my rent on time every month. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hi Jewell, we appreciate your honest review. Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. Troubleman Jay, thank you for sharing your positive experience! Fraudulent company!!!! After multiple complaints from tenants and. Great Jones Property Management Reviews | Read Customer Service Reviews Call today for details 414-202-9248. read more. International Association of Better Business Bureaus. July I noticed a warter leak in my walk-in closet coming from behind the wall. Great Jones was acquired by Roofstock last year I believe which is a company based in *******. Find 88 employees from Great Jones Great Jones Employee Directory Great Jones corporate office is located in 2001 Broadway Ste 400, Oakland, California, 94612, United States and has 88 employees. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. BBB Business Profiles generally cover a three-year reporting period. Darrius Mosley, thank you for sharing your positive experience! The issue here is not with scheduling no matter how you try to push it off as that. But no one wants to do anything about. to keep sending out people to put band aids and create more damage. I was very skeptical to this being a scam considering it was too good to be true but Im desperate so I went to check it out. They are doing the bare minimum but the infestation continues to grow and is causing risk to our health and wellbeing. At this time we are monitoring this work order. Great Jones - Overview, News & Competitors | ZoomInfo.com Looking to rent? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. before and after pictures) otherwise will be forced to escalate for resolution. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Business Profile Great Jones Florida, LLC Property Management Contact Information 7575 Dr Phillips Blvd STE 225 Orlando, FL 32819-7225 Get Directions Visit Website Email this Business (407). Grow with Great Jones We're partnering with experienced contractors and vendors. Everything is remotely operated and maintenance issues are handled accordingly. Great Jones is a residential property management company. I would consider the items related to the turn to be incredibly urgent, since these will impact the tenant's security deposit and there are deadlines set by the state of Florida related to how/when security deposits must be handled. Every time I email the last person I talked to, its a new person answering me and saying So-and-so is no longer with us, but Im new and I can help you! Believe all of the horrible reviews! Have a wonderful day. I have experienced major delays in receiving time sensitive notifications, getting rental analysis, inspections scheduled, and completion of work items, and an overall continuous lack of responsiveness. Nobody cared to get condo association permission to do the job so it cost more than $3000 to pay through Great Jones to these AC companies and then more than $2000 to redo everything again according to condo association requirements. And They did not that in order. What Are We About? YOU! - Planned Property Management, Inc. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We see that there were some scheduling issues for your last appointment, but now that ******* has been informed of your availability, they are working with the vendor to set an appointment time. Who miraculously was able to contact the leasing team, whom by the way has no access to telephones only to emails they do NOT respond to. Avoid at all costs. GREAT JONES - 11 Reviews - 1026 Jay St, Charlotte, NC - Yelp My wife posted a scathing review earlier and it was removed. Thank you for your candid feedback. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. 176 total complaints in the last 3 years. Great Jones has partnered with a company called Latchel to help intake all new maintenance requests. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. No wiggle room or understandings. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Unfair business practices. Thats right they charging me fees when theyre no longer managing the property. The listing was on Facebook marketplace, and they people running it had no active account. Grace Property Management. BBB reports on known marketplace practices. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. BBB Business Profiles may not be reproduced for sales or promotional purposes. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. It asked for my social security which I was not comfortable with. This is the worst property management company. We ask that you continue to work with the pest control company. We would like to have a better understanding about your experience, please reach out to us at support@greatjones.co so that we can do our best to resolve this with you. Stay away from this absolute joke of a company. They kept my deposit. My air conditioning stopped working. So I requested the information needed to complete my application. At this point Greatjones lack of communication & professional left me to believe that they are incompetent, unprofessional & scammers. One of their property managers wasted 2 weeks of my time having me view properties that already had current leases and failed to ever inform of it. As real estate investors ourselves, we were sick of hearing about egregious upcharges on parts and labor, and frustrated by the lack of sophistication in management for the individual investor. We would like to have a better understanding about your experience. There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. Despite me telling them not to keep reserves on file. All Rights Reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thank you for reaching out regarding your remaining deposit refund. Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. BBB is here to help. He understands and does everything he can to make sure he can help everyone . It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. (15% of the annual rent). I applied for rental assistance. Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. My level of concern over these continuing delays is significantly increasing with each passing day. My attorney has just started combing through their documents so we can sue them and has already found multiple errors where it is obvious they dont even know what South Carolina law is. Enter your rental property's zip code or city below Zip code or city Get Started Or call us (866) 504-2251 to speak to a portfolio representative Prospective Owners Email hello@greatjones.co Services Pricing Locations Company Careers Search Rentals Help Blog Vendors Current Owners Great Jones decided that it is much easier to charge owner than tenants as they already left. Active, Closed, Last funding round type (e.g. We are very sorry to hear about this experience. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. leasing@greatjones.co or (239) 201-2164, Enter your rental property's zip code or city below, Or call us (866) 504-2251 to speak to a portfolio representative. We went around Great Jones. Hi Suezett, we appreciate your honest review. Again, please refer to the original attachments. We would like to have a better understanding about your experience. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Without a direct line to contact the management team, I am forced to rely on their generic support email which takes longer than it should to get a response. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Tica Byrd, thank you for sharing your positive experience! Great Jones acted quickly and the service provider they chose was awesome and good at what they do. dollars in rental homes owned by small-scale investors. Good company for someone that needs to learn things about rentals and how they are handled. Hi Brandi, we appreciate your honest review. 2023 Trustpilot, Inc. All rights reserved. As a matter of policy, BBB does not endorse any product, service or business. They have refused to release the funds they kept in reserve for the properties. ******* will be contacting you with any updates to schedule.

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