How can I pause and rewind live TV using the Spectrum TV app? All of the three remote Receivers are served by coax from the gateway box. We can't get your messages right now. For the past two or more weeks the performance recordings disappear from my DVR (before I get a chance to see them) when the next day's recording of the results show begins. This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. I had the same issues. There really should be monitoring teams for cloud DVR services in areas with wide clusters of problems for about 30 days of monitoring. Press the down arrow button once then the up arrow button once to select the filter options. They all show the same list of recorded programs. My DVR View recordings You have no recordings scheduled. I am having some of the same problems again. If you are having troubles fixing an error, your system may be partially broken. I record "The Voice" and other singing shows. I had already done the obvious like factory reseting and ensuring that the program channel I had been watching was on the same multiplex as the one I wanted to record etc. in, It as know issue with all Samsung TVs since the ks series. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA Select the option called 'Modify recording settings for this program' which has a wrench icon. If you're not sure how to do that, follow these instructions: Right-click on the taskbar and go to Task Manager. 13-09-2018 , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. It shows on the schedule it recorded an hour, but when you get to about the 20 minute mark, it stops and asks if you want to delete the recording. I don't know what Spectrum did over the last few weeks, but they really have messed up. To change that, you just need to restart Game DVR task, and you should be able to record again. To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Has anyone experienced anything similar or able to suggest anything that may help us fix this? It looks like you're new here. Check out our guide on the best game recording software to use in 2019. 03:03 PM Things are looking up. You can do so by opening the Xbox App and selecting Settings. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If I do a Spectrum speed test when I am having issues with a recording I typically get a Download speed over 200 Mbps and an Upload speed over 20 Mbps. To change that, you just need to restart Game DVR task, and you should be able to record again. I knew it was not the USB drive because it would do time shift and record what you were watching. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. I would recommend cancelling any other scheduled recordings and rescheduling them. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Hi @The_Way_I_See_It! Game DVR recording is a great addition for all gamers in Windows 10. Choose the program that you would like to watch and click on the 'Play' icon. Cloud DVR remains a work in progress and seems to be hit and miss around the country. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Confirm your recording settings by pressing the Menu button on your remote. Using the arrow buttons on the remote select 'Saved'. ). I watched one and when I came back to watch the other both were gone. Highlight Recorded On then press 'OK' Ensure that 'All Devices' is selected 2 0 U user_9785b3 Visitor 2 Messages Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. Why is my on-screen menu or guide not working properly? Although youre available to run some other screen-recording software, broadcasters and some popular games, like Skyrim, you maybe wont be able to run Game DVR feature. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . Some DVR Recordings Won't Play Back, Others are Fine As you are typing a drop-down list appears. in, I have also recently had the same problem with my Samsung UE55NU8000 in that it was working on timed recordings with the 5min notification before the programme started, then it recorded to my 4TB harddrive and this worked fine for about 1 month or so. We will debit Recordings Disappear | Xfinity Community Forum I do not have this type of problem with any other streaming service. How to troubleshoot DVR Service Unavailable PVR Error - Shaw Communications And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. Sometimes all of the show and about 30% of the time about 20 minutes. Once you have successfully logged in, navigate to the 'DVR' tab located in the home page. Hello, @horigan, thank you so much for giving us that update! Copyright Windows Report 2023. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. In the DVR settings, the show is set to record 9pm-10:03pm. .They are on the Roku., WEB and Android. It looks like I will have to oversee all of my series scheduled recordings to catch the ones that should be recording but dont or cancel them all and reschedule them. 21-01-2018 We hope that these solutions are going to help you to solve your issue. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. I also pointed out that I own a older 32 inch Samsung Smart TV nd Samsung freesat recorder which work fine. DVR will NOT record shows on certain channels HELP!! No red dot will come up and have tried everything. If I choose a different recording it will play fine. Time-saving software and hardware expertise that helps 200M users yearly. Thank you for that information. That is great news!! And when I selected the program the episode information had the appearance that it was recording. Scan this QR code to download the app now. PDF DVR for Optimum TV. Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task. Also, feel free to provide other solutions if you happen to find any. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. We strongly recommend that you upgrade to a more current browser. When I go to the live show, it says it is recording, but its not. If I try the recording an hour or couple later it will play. Has anyone been having major problems with their Cablevision DVR? Recorded show won't play on DVR - TV - Cox Support Forums Now, press Windows button + G again, and you should be able . Unplug the receiver or DVR power cord from the wall or back of the box. I agree, this CDVR issue seems to be similar to that of a week or two ago. Another annoyance is the way the fast forward works, or rather doesn't. All it takes is a few steps. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. I would like to advise that our team has opened a ticket to work toward a resolution on this issue. Change the video output resolution on TiVo Mini. Are you seeing any newly recorded programs showing up at all? That time, some shows eventually did show up as recorded, but others were lost. We will be looking out for message! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Update your apps and games in order to use Game bar with all games. First, you will need to open the Optimum App on your computer or device. I can't fast forward through my Cloud DVR recordings. After the 1st unplug, do the hard reset of the RG @RCSMG mentioned above, when it turns green, continue here so things occur in order. Invalid password, please complete all fields. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. mv020 over 6 years ago. Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. Recording may sometimes work only once or twice. Eventually they offered to replace the ks with a Q9F, through the Samsung CEO office (as I had escalated this to the higher CEO). Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Hi, Thanks for all the support. We have a 32 Vizio smart TV. Not associated with Microsoft. I know its been a couple days since you last reached out. Type your message in the text area near the bottom of the window Press Enter to send it. (This takes 5-8 minutes and impacts any DVR recordings in progress.) But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. Should I be calling Spectrum Support on this issue? When you start to fast-forward, you'll automatically be returned to where the show picks up once the break's over. Press the 'Xfinity' button. Guiding you with how-to advice, news and tips to upgrade your tech life. Its not even worth it to watch a recorded show because you miss so much. I checked and the programs are on my series recording list. Some of my shows didn't DVR. Reconnect the power cable to the Digital Box. Optimum | DVR This problem can be solved by using the Windows logo key + Alt + R to start and stop recordings. It seems to fail quite randomly, sometimes OK others - no! function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Press PAUSE while watching any channel. To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. If you're having trouble fast forwarding through recorded content, including ads, follow the steps below: Exit your current stream. MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. Restarted its almost as if Internet connection is drops during dvr recordings and/or defect in dvr unit. How do I watch my optimum DVR recordings on my computer? 03:59 PM Service unavailable at this time. The recordings in question were three NFL games. This has been going on for a bit and I know she did call Customer Service at one point and all they did was remotely reboot the box and it didnt fix anything. Moms give us everything. Using the arrow buttons on the remote select 'Recordings'. Can you tell me if they are working on my CDVR? 03:07 PM Then choose Game DVR and enter your preferred keyboard shortcuts. The others, by component connection. So if you have this problem report it as a fault to you retailer. Screw both ends of the coaxial cable back in. None of my scheduled recordings were recorded at all on both Saturday and Sunday. in, 21-01-2018 TV. Really annoying DVR recording issue : r/OPTIMUM - Reddit It is on the ks owners refund more info thread, on page 3 or4. I am going to send a private message from our Community_Help handle to request further information. My recording scheduled for 6:00pm started as scheduled. If you should need us for anything else, please do not hesitate to reach out to us! Samsung know all about this issue but will not admit to it. in. !, There are no other shows scheduled at the same time, so its not a conflict issue. Even if I turn off the cable box and back . Anyone have any insight as to what the issue maybe? Please try again later errors that lock me out of playing a recording appear to only affect one recording. Only one of them is connected to the associated TV set by HDMI. Help would be appreciated. (My usual reason for rebooting is to stop erratic behavior when trying to rewind or forward live TV. Sorry, something unexpected happened. 21-01-2018 Repeat this process two more times. Optimum.net is compatible with a wide range of browsers. DVR Troubleshooting & Recording Help | Sling TV Help Our team wants to reach out and touch base. Turn on your TV and select the matching HDMI input for Optimum Stream. and our If so let us know. I had a similar issue happen with Brian Williams at about the same time. Time-saving software and hardware expertise that helps 200M users yearly. Press DVR on your remote to access the Recorded List. If you want a response from the company it is best to contact Customer Support. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Wait 5-10 minutes for functionality to be restored. This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? They even say I have not heard if this before! An "Xfinity Support" graphic replaces the "To:" line. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. U-verse TV Equipment. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. None of the devices show the recording that disappeared or were scheduled to record but appear to have not recorded. If you're still unable to fast forward after . Having done a full factory reset , retune etc the problemstill persisted. Optimum | Set Up Remote Error messages like that are frequently caused by internet connection issues. It just appears to randomly occur. I had a KS9500 and had the same issues. We strongly recommend that you upgrade to a more current browser. How to fix Game DVR issues on Windows 10/11 - Windows Report Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Check availability. I would like to advise that our engineers still are working on this. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! On the guide it speared the program was recording but at 3:10 it was not showing up in the recording list. Will do time shift but not scheduled recording. Recordings stopped showing on the recorded list sometime Saturday. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Then, press the POWER button again to turn the DVR on. Some Windows 10 users might be having to trouble recording game clips using Game DVR. If you are having troubles fixing an error, your system may be partially broken. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Copyright 1995-2023 All Rights Reserved. , Multiple times I've done a Restart/System Refresh/actually unplugging the DVR box, I have the series "Felger and Mazz" on nbc sports Boston on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (1/4) it is not listed on the 'to be recorded' list. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Please let us know if the problem returns. Slide open the battery cover and insert the batteries. Invalid Optimum ID, please complete all fields. For example, Penn and Teller Fool Us airs 9pm-10pm. E.g., I try to jump slightly backward, and instead it jumps 20 minutes forwardor I try to jump slightly forward and instead it jumps back 30 minutes or even into a recording I had been watching 4 hours earlier! In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if its still there), and then select End task. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. My 6:00am appears to have started recording correctly. Recordings are not showing up until several hours after being recorded. To fix the issue, restart Game DVR: Close the game. Custom keyboard shortcuts may sometimes not work because some games block keys. I suppose I have a claim under the sale of goods act against the retailer (Currys) but Samsung support really is a case for BBC watchdog! Check all your drivers now in 3 easy steps: How to fix game crashes and other issues on Windows 10. Sign in. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. att.com. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. TiVo Mini Troubleshooting: Streaming/Connectivity Issues (Live TV Plug the DVR back in. 12:26 PM Select Settings from the Start menu then go to Update & security, and select Check for updates. Each time you press the button, the output resolution will change. I had a program that was scheduled to start at 3:00. DVR will NOT record shows on certain channels HELP! Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The programs were for Home Again recorded on a local channel. AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. I am having issues with the Cloud DVR. Then recentlyi experienced the same problem, no 5 minnotification appeared to advise a programme was due to record and subsequently notimer recording took place. Learn how to troubleshoot problems with your U-verse TV DVR recordings. Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Privacy Policy. I get similar errors on my Android phone app and web page interface. Yes, still having the issue. Select 'Recordings' to pull up all of your recordings. Not even when we go to scheduled shows can we find it. The screen flashes once the recording starts and completes. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Then you can run the game in full-screen again and use the Windows logo key + Alt + R and Windows logo key + Alt + G. Download and install the latest Windows 10 updates on your PC. Connect your DVR / NVR to a router with an Ethernet cable. When three white dots appear on the screen, unplug the DVR again. My DVR is constantly only recording part of the shows. They are responsible under consumer law. Skip to main content. I have checked and it looks like the ticket that was opened. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Copyright Windows Report 2023. Connect Optimum Stream to your TV using the HDMI cable. Press the Resolution button located on the bottom of your TiVo Mini. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. Hope this helps, 09-11-2018 Guess what, my TV has packed up with scheduled recordingsno longer working, no 5 min notice of recording and no recording then taking place. Also, users in the European Union and Korea who are using Windows 10 N or Windows 10 KN must first install the Media Feature Pack for N and KN versions of Windows 10 to carry out the troubleshooting. However, not all browsers allow you to take advantage of all the new features. Actually there is bad news. Make sure you enter something in the Title area for your new post. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. Too many buttons to push to get there. This is what I've tried: I dont know if you have tried this but it has now worked for me. and can't play the recording. DVR only records partial program | DIRECTV Community Forums Use the power cord to connect Optimum Stream to a wall outlet. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. We have a UE49MU7070 smart tv recently purchased. in. Also - it is so annoying to get to the "record this episode only" option. Please try again later, DCD-1002. The problem looks very much like the same problem that occurred last week 4/22/2022 for about a day. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. Finish the process and restart your computer. I though my shows were coming through the dish not over the internet. Click here to return to the previous page, We will debit Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. As I said Samsung knew about this but their support would not admit to it and messed me around for about 5 months. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings The Post button will remain greyed out if you don't have a Title. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding I have my DVR set to automatically record several shows. In the list of running processes, select the Broadcast DVR server (bcastdvr.exe) process (if it's still there . The telephone assistant didn't seem to understand the 'one connect' or how it related to the tv. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. Optimum.net is compatible with a wide range of browsers. I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Plug in the receiver and DVR. Invalid password, please complete all fields. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. When three white dots appear on the screen, unplug the receiver/DVR again. 09-11-2018 Tonight, it recorded 9:08pm-10:01pm. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. From the number of responses, the problem appears to be system-wide and not linked to specific user devices or software versions. Log in with your Optimum ID and password. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. Guiding you with how-to advice, news and tips to upgrade your tech life. This is a mess, I'd use YouTubeTV, but Spectrum's internet costs are crazy without bundling discounts. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? So, just go and update your game, if the update includes the DVR support, youre good to go. is that possible? Optimum | No Dvr Access You do not currently subscribe to DVR service on Optimum TV DVR allows you to record up to 15 shows at the same time. This must be taken into consideration. Press DVR on your remote to access the Recorded List. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. My DVR is refusing to record some shows and I'm unable to determine why. We are having the same problem and this is May 2021. Everything Itried did not resolve the problem asI didbefore , however on your original post i noticed a related discussion on the same page " Schedule recording problem solved " by Mikescooby. DVR recently started buffering before playing recorded shows. Why has Enter another ZIP to see info from a different area. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. Heads up friends! Very frustrating. Reconnect, and power back on. Confirm your recording settings by pressing the Menu button on your remote. DVR allows you to record up to 15 shows at the same time.
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