The company is located in Boston, MA, Boston, MA, Brunswick, ME, Bryan, TX, Ogden, UT and Orem, UT. Written offers are communicated exclusively through our applicant tracking system, Workday. No canned responses. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. Following in the footsteps of Williams-Sonoma, which announced several work-from-home jobs earlier this month, Wayfair is currently hiring for 26 work-from-home positions. Qualified applicants will be required to pass the candidate assessment to proceed with the interview process. We know that customers have questions. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Customer Service Consultant Jobs in United States, Remote Customer Service Representative | $15.00 an Hour, Remote Customer Service Specialist | $16 - $17 an Hour, Call Center Customer Service Representative (Remote), Customer Service Representative (Work from Home) - Must reside in MD, Jr. Its a dedication to connecting customers and suppliers through one of the largest platforms for all things home. Mostly anything that doesn't require going back to office Answered by Customer Service Representative (Current Employee) - Work from home - February 25, 2022 See more questions What else is being discussed at this company? use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure. At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.This isn't just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. To see all 7 open jobs at Wayfair, click. * Effectively work and mentor remotely with team members located in several time zones globally. You will handle an estimated 50-60 phone calls per shift. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Amazon, home Depot,Dillard's, Macy's Levi , GameStop and many more company's 8 17 Comments Job Referrals! As part of our virtual Customer Service Team, you will help to deliver a high-quality customer experience through a friendly, quick resolution and support offering. Our B2B Sales team works with business clients to make furniture and decor procurement easier and faster while offering the best possible value. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. We bring our tools and critical thinking together to efficiently find the best solution or products for our customers. For more information, see our. us most. ), Paid Time Off (start accruing time immediately), 7 Paid Federal Holidays and 1 Floating Holiday, Eligible Tuition Reimbursement (up to $5,250), Volunteer Day for Community Service (Paid Day Off). At Wayfair, there's a wide variety of career options available. Question: What roles at Wayfair can work from home during the COVID-19 outbreak? Whether its over the phone or through chat or email, this fast-paced environment allows us to provide solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. Wayfair Senior Business Analyst, Customer Service Strategy Boston, MA 3d $81K-$113K Per Year (Glassdoor est.) Whether its over the phone or through chat or email, we deliver the same level of high-quality service wherever customers feel most comfortable. You can unsubscribe from these emails at any time. Be an early applicant. The home. About Wayfair Inc.Wayfair is one of the worlds largest online destinations for the home. Answers telephone calls -1st line . There are many companies companies you probably shop at as a consumer that outsource their customer support needs to home-based agents to cover the phones, emails and chat systems this time of year. It has 13473 total employees. Whether its one of our global headquarters, fulfillment centers, or anything in between we have a place where you can do your best work. When they each found out that they were training for the 2021 Boston Marathon, they joined forces to mobilize their team and amplify their impact. Use Good Judgement! (I wouldnt shy away from applying if you dont have a bachelors degree if you do have a considerable amount of customer service-related experience. To see all 7 open jobs at Wayfair, click here. We put our people first and expect our managers to proactively support the growth and development of their teams. Well provide the training, tools, and equipmentall you need is a love for problem solving and a dedication to a phenomenal customer experience. We are a team of open-minded individuals that are driven by data rather than egos, who support each other through both success and failures. Youll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. I would imagine it is in-line with most other remote customer positions. Our Sales teams tap into their expert knowledge of our products and collaborate with customers to find the perfect pieces at the right price. At Wayfair, our goal has always been and will always be finding the right solutions for our customers. WORK FROM HOME WITH WAYFAIR! 2 POSITIONS AVAILABLE - YouTube We have an unconfined belief that we should make a difference in the communities we work in and serve. As we enter the holiday season, we always see an increase in the number of remote customer service openings available. The sales team makes it easier than ever to shop from home, and the customer service team proactively monitors customer orders to provide deliveries seamlessly. No matter who you are, Wayfair is a place you can call home. At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. You must hold a High School Diploma, GED, or equivalent. Solutions arent a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis. If you have individual concerns about the recruiting process that you would like the company to respond to, please contact the ethics hotline at 800-461-9330. This button displays the currently selected search type. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Customer Service Representative - Work from home (Remote), Customer Service Representative, Work from Home Opportunity, Customer Service Representative - Remote Work, Customer Service Support Representative - Full time (Remote), Customer Service Representative ( remote), Customer Service Representative - WORK FROM HOME, Entry level / Customer Service Representative (Remote), Virtual Customer Service Representative (Remote), Call Center Customer Service Representative. This isn't just about taking another phone call this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. Most customers contact us because theyve had a problem and need your help. and commitment to being present for your full shift each day, This helps ensure we're ready and available to help our customers when they need. We believe in giving our employees unscripted career paths with opportunities for ownership and autonomy throughout. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. Find startup jobs, tech news and events. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail To qualify for these online chat jobs, you need to be able to type at least 30 to 50 words per minute with zero errors. Assistance for Individuals with DisabilitiesWayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. You'll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. * Developed and maintain automated . Every voice, every perspective matters. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Customer Service - Arise Work From Home Inbound Retail Sales Rep (Work From Home) RemoteWorker US. Interviews for Top Jobs at Wayfair Software Engineer (174) Business Analyst (153) Data Scientist (85) Customer Service Representative (83) See more interviews for top jobs Your trust is our top concern, so companies can't alter or remove interviews. Email For Later We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. identify areas where improvement is needed and share those trends with leadership. Electrician In-Person Job Fair - May 10, 2023 at DISNEY These values inspire our commitment to be a responsible corporate citizen. Thats why were proud to be an equal opportunity employer. We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Remember, the Arise Platform connects you with the clients, you provide the service. No scripts. exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned. The ideal candidate will have the following skills, knowledge and expertise; At Assurant, diversity helps us inspire creativity in the global marketplace, and we are believers in the strategic value of inclusion and how it improves performance, creates growth opportunities, better aligns us to our clients, and enhances employee engagement.

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