I am waiting to be rejected again on my 2nd attempt prior to getting my name updated before trying to sign up a 3rd time thru Comcast. The part of my text above that they edited out was my link to the FCC complaint department. It is just insanity! The federal government formed the national Verifier to facilitate the potential Lifeline benefits holder as well as for the EBB program. Then re-submit your enrollment application through Xfinity. This has taken hours and hours of run around only to be told it was done and now was not. Service providers can enroll consumers in NLAD once they have an active and approved eligibility decision from the National Verifier. Youre automatically eligible. The final time I applied, it appears that Xfinity added more fields to the application, to better match with the National Verifier information. How long will the Affordable Connectivity Program last? If you send us a private message with your full name using our peer-to-peer chat service, we'll be able to help out with this further! they even gave you more frustration. (I am verified and approved with USAC, the national verifier and have an application ID number). N, tit. 2023 Universal Service Administrative Company. For information on which launch each state and territory is in, visit theNational Verifier Launchespage. I am sorry you are still experiencing EBB issues, please continue to refer to 1-855-846-8376 to speak with our Internet Essentials department for further assistance. I was approved and received an application ID number. It transitioned to the ACP beginning December 31, 2021. There are several things that could cause this error and email to occur. So it is trustworthy to receive the benefits through the National verifier process. The National Verifier website will verify your identity based on the information you provided and process the application. Consumer Action - Lifeline and the Affordable Connectivity Program July 1, 2022 - Notice of Apparent Liability, FY 2024 Congressional Budget Justification, Telecommunications Access Policy Division, Federal-State Joint Board on Universal Service, COVID-19 Telehealth Program (Invoices & Reimbursements), https://www.fcc.gov/affordable-connectivity-program, WCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, FCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, Inspector General Advisory on Providers Deceiving Lifeline Consumers, Inspector General Warns of Providers Deceiving Lifeline Consumers, WCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, FCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, FCC Provides Additional Guidance on Affordable Connectivity Program, FCC Issues Further Guidance for Affordable Connectivity Program, WCB Issues Guidance for Transition to Affordable Connectivity Program, WCB Implements EBB Program Integrity Measures for CEP Enrollments, OMD Announces Mitigation Measures for EBB Program CEP Enrollments, FCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, FCC Seeks Comment on the New Affordable Connectivity Program, WCB Expands EBB Eligibility for School Lunch and Breakfast Programs, EBB Program Discount and Program Integrity Requirements Guidance, WCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, FCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, Emergency Broadband Benefit Program Waiver Petitions Order, WCB Addresses SPITwSPOTS EBBP Waiver Petition, FCC Announces Release of Regional EBB Data, WCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, WCB Addresses LICT and Lumen EBBP Waiver Petitions, WCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, EB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, FCC Shares Start Date of Emergency Broadband Benefit Program, FCC Begins Emergency Broadband Benefit Program Testing, FCC Announces First Slate of Emergency Broadband Benefit Providers, FCCs Spending Plan for CARES Act and Division N Funds, Erratum - Emergency Broadband Benefit Program, Initial Milestone Dates for the Emergency Broadband Benefit Program, FCC Adopts Report and Order for Emergency Broadband Benefit Program, FCC Provides Details About Emergency Broadband Benefit Program Event, FCC Announces Roundtable on Emergency Broadband Benefit Program, WCB Announces Roundtable on Emergency Broadband Benefit Program, WCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance, FCC Emergency Broadband Benefit Program Fact Sheet. A group of states and territories received access to the system at a specific time. I received that dreaded letter from Xfinity also. @user_e1f8c7 I've had the same situation. Each connects me to an AUTOMATED VOICE SYSTEM, WHICH JUST LEADS ME AROUND AND AROUND BUT SOLVES NOTHING. As both the applicant and participant service providers will know the statement of the application process. Comcast email said there are three instances why my EBB application was not approved: 1. TheNational Verifier staging environmentallows users to use mock data to simulate service provider portal transactions, including eligibility checks and document uploads. The agent told me that xfinity is aware that there are problems with the system and that almost all the calls shes been getting were the same issue that I was having. We know that this is a program that is going to help our customers out a lot, so we definitely want to ensure everyone can take advantage of it! I too was first told I had to go to a Comcast store (35 miles away) to get my name changed. For example, ourAT&T Fiberplans have symmetrical download and upload speeds, built-in security, and fast speeds. Can I get the Emergency Broadband Benefit on my wireless voice-and-data service and my data-only service? When this is all said and done, we can use these forum threads as proof of our continued attempts to apply and the lack of response on the part of Comcast. I was approved in May Nationally and have been trying with Comcast since. I have entered EXACTLY the same information as I had given to National Verifier. That was a big SNFU also. And then submit an application with Comcast. The service providers can check your eligibility to get the benefits. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. UserElite, thank you so much for leaving your comment here about the EBB program. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. off their internet or wireless service, or up to $75/mo. Quick The easiest way to apply is to go toaffordableconnectivity.gov. Comcast email said there are three instances why my EBB application was not approved: 1. The National Verifier (NV) is Lifeline's centralized application system. Which Cricket plans are eligible for the Emergency Broadband Benefit? Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. The Emergency Broadband Benefit was temporary. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible broadband service through ACP. I'm in agreement with your last thought @NOTATALLPLEASED. *Terms, conditions & restrs apply. Yet most of us know this is not true because we have already been accepted into the program. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. The ACP benefit will appear on the next billing cycle after the benefit is applied to the customers AT&T account. Among other things, the ACP is a replacement and extension of the EBB program. Re- explained everything for..how many times is it now, 4 calls total I believe. I wasn't verified by National Verifier; Not true as I have the proof and Application ID from National Verifier. Bingo "You've been approved for the Emergency Broadband Benefit program. Those on qualifying Tribal lands can save up to $75 per month. Providers looking for more information about this transition should review FCC Provides Additional Guidance on Affordable Connectivity Program and FCC Issues Further Guidance for Affordable Connectivity Program. The Emergency Broadband Benefit (EBB) Program provided a discount of up to $50 per month for broadband services for eligible consumers. First, youll need to apply for the federal government program at. Terms, conditions & restrictions apply. Hi, @user_e1f8c7 I am very sorry to hear of the frustration this has caused you. I have called several times and pressed different numbers each time in the hope that I fill finally get transferred to a live person, no such luck. I wrote an email to [Edited: "Personal Information"] but no answer so far. You can be a new or existing Cricket customer and apply for an Emergency Broadband Benefit on your Cricket service. What if someone else in my household is already receiving an Affordable Connectivity Program benefit? However, depending on when you enroll, the credit may not appear until the second bill after enrollment, in which case it would appear twice to account for the first and second month enrolled in the program. Visit these states launchpage for information. How Does National Verifier EBB Work - Guidance Hub Thank you for reaching out and providing this information for us, @user_5a042a. Consumers who live on qualifying Tribal lands received enhanced support of up to $75 per month toward broadband services. That stupid voice just wants to send me a link. The national verifier checks the identity of the applicant using the state, federal, and other databases. user_06cc44 Hey there! Did you also get the Comcast email about getting denied or no email at all from Comcast? The Federal Communications Commission initiated the Emergency Broadband Benefit program for eligible households. @sofarsogoodI too was finally accepted after multiple denials from Xfinity. Here are the steps: I have been denied for about the 5th time, says I have either not verified (I AM VERIFIED!!!!!!!! An archive of EBB Program bulletins can be found on the program bulletins webpage. No. After the system approves an eligible consumer, enroll them in NLAD. Lifeline Cell Phone Service - Free Government Phone Plan - enTouch Wireless In the Infrastructure Act, Congress established the Affordable Connectivity Program (ACP) on the basis of the preexisting Emergency Broadband Benefit Program (EBB Program), with modifications designed to transform it from an emergency response to a public health crisis to a longer-term program to support making discounted broadband service and We want to ensure everything goes smoothly for our customers when applying, and I apologize for the issues you've faced while attempting to get the discount applied. Let us know you already have Lifeline, well verify it and apply your ACP benefit. They'll be able to help further review the application with you and figure out what may be causing the email to generate. I called back to xfinity and gave them the ID# which starts with a B and numbers. It determines whether consumers are eligible for Lifeline. WARNING: If you have not applied yet through the EBB national verifier, DO NOT ENTER YOUR MIDDLE NAME on the EBB application. There are a number of ways households may be eligible. The FCC engaged the Universal Service Administrative Company (USAC) to implement the EBB Program, using the framework of the Lifeline program, an existing FCC program to help provide affordable voice and broadband service to low-income consumers. Online: Use the Lifeline National Verifier application system to create an account and see if you qualify. Most really need this relief! Apply for EBB with another participating provider, Name on application with the National Verifier does not match name on the Cricket account; and. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. Comcast your turn to FINALLY fix this. The ACP can help qualified households pay for connectivity services such as internet and wireless plans with data. I even got a person on the phone who asked for my appl# and promised to "create a ticket". Each National Verifier user must have their own login credentials. ACP Program - Windstream This Covid-19 pandemic makes millions of Americans struggling through their livelihood. Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. Our Internet Essentials team handles the application process and can further review any errors or issues that pop up during the application submission process. The National Verifier is designed to nominate the households for EBB. Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers. Your patience through the process is very much appreciated. To apply for the Affordable Connectivity Program and enroll with Cricket upon qualification, complete the Cricket ACP application form. I agree, the phone number is useless. Hello all, I am sorry for all the issues you are experiencing. Hello, @raptyrred. (and then some!!) The Act directed the Federal Communications Commission to use the fund to establish an Emergency Broadband Benefit Program (EBB Program), under which eligible low-income households may receive a discount off the cost of broadband service and certain connected devices, and participating providers can receive a reimbursement for such discounts. Important News: Congress recently created the Affordable Connectivity Program, a new, long-term $14 billion program that will replace the Emergency Broadband Benefit Program. They are giving people the run around and those of us that have this issue are missing out on the limited funds and time that this program will be in affect. By time comcast gets their act together for EBB, the funds will be all gone. Here, the national verifier plays a key role. But the National Verifier is doing its job properly to assist those people with EBB. Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed). They will be able to help moving forward. I have triple checked that all my info on the xfinity ebb application is matching the info on my national verifier application, so that is not the issue. All of the information matches, there is no reason this shouldn't go through. If you are still having issues with your EBB application, and to speak with the team of representatives who can assist with reviewing your application, please call 1-855-846-8376. Besides, it addresses the fraud risks and any kind of abuse. Ensure you have received an approval status . EBB Program through the National Verifier or through the provider's own application process. 3. Once youre approved, have your ACP application ID handy and follow the specific steps for the service you want. He said, ok I will put you on hold and speak with the dept higher then me. Click, If you were verified through the National Verifier more than 90 days ago, you may need to reapply. What is the difference between me pushing that button or him I asked? If Comcast doesn't get this straightened out before funds are gone [Edited: "Inflammatory"]. EBB FAQs | EBB FAQ Cricket Support | Cricket Among other things, this program can help qualified households pay for connectivity services such as wireless and internet plans. First Name Middle Name Last Name Date of Birth ID Type Select an option Remove item Last 4 SSN Tribal Id Application ID AT&T Prepaid Wireless Number Confirm AT&T Prepaid Wireless Number PDF Verifier from any computer or rovider's FC p lyOnline the National Yes. Last 4 digits of your Social Security Number. Now you want to enroll in the EBB program and enjoy the benefits. At least one person in the household can participate in their broadband provider's existing low-income program. I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. Good morning, @user_06cc44. [ Edited for violating forum guidelines ]. and that all information you provided is accurate. We'll see. Concern moved here for greater exposure to actual Comcast employees. The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). If a customer has a multi-line account with other users that all qualify for the EBB benefit, does each line receive a benefit? If the transition from the EBB to the ACP will cause your out-of-pocket costs to increase (as a result of the reduced monthly benefit amount, from $50 to $30), contact your provider to choose . Im having issues with the Cricket EBB enrollment form. People who passed the Lifeline verifier now can automatically be considered EBB eligible. ebb | Xfinity Community Forum The funds are going to be gone before Comcast gets their mess straightened out! Sign in using the applicable National Lifeline Accountability Database (NLAD) or National Verifier-only credentials. Or you can contact the service provider. Ok, on hold again, as he was talking to the dept "above him", this time asks me to verify my spelling of my name, address, etc. Consumers may apply for Lifeline using the National Verifier through any of the options listed below: Service providers can help consumers apply through the service provider portal by accessing the National Verifier on any computer or mobile device. Eligible households who live on federally recognized Tribal Lands will get up to a $75 benefit on their eligible mobile broadband service. What Phones Are Compatible With Xfinity Mobile, How Do I Get AirTalk Wireless Free iPhone, How Do I Get Cricket Wireless ACP Benefits, Boost Mobile Affordable Connectivity Program (ACP), What Phones Are Compatible With Visible Wireless, What Benefits Do I Get From Lifeline ACP Combo Plan Together, Maxsip Telecom Free Tablet Review How To Apply. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. The FCC Office Of Managing Director and Wireline Competition Bureau announced mitigation measures for Emergency Broadband Benefit Program enrollments based on the Community Eligibility Provision in public notices issued on November 22, 2021. List of Broadband Providers that have Completed the USAC Election to Participate in the EBB Program, January 5, 2023 - OrderWCB Grants VPNet Limited Waiver of EBB Program Reimbursement Rules, July 1, 2022 - Notice of Apparent LiabilityFCC Proposes a $220K Fine for Apparent Wire Fraud in EBB Program, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, February 11, 2022 - OrderWCB Grants GCI and T-Mobile Waiver of EBBP Reimbursement Rules, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 26, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 22, 2021 - Public NoticeWCB Implements EBB Program Integrity Measures for CEP Enrollments, November 22, 2021 - Public NoticeOMD Announces Mitigation Measures for EBB Program CEP Enrollments, November 22, 2021 - News ReleaseFCC Inspector General Issues Advisory Regarding EBB Enrollment Fraud, November 18, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program, September 8, 2021 - Public NoticeWCB Expands EBB Eligibility for School Lunch and Breakfast Programs, August 20, 2021 - OrderEBB Program Discount and Program Integrity Requirements Guidance, August 10, 2021 - OrderWCB Grants Atlantic Broadband Waiver of EBBP Reimbursement Rules, July 28, 2021 - News ReleaseFCC Enrolls 4M+ Households in Emergency Broadband Benefit Program, July 15, 2021 - OrderEmergency Broadband Benefit Program Waiver Petitions Order, July 7, 2021 - OrderWCB Addresses SPITwSPOTS EBBP Waiver Petition, June 29, 2021 - News ReleaseFCC Announces Release of Regional EBB Data, June 8, 2021 - OrderWCB Waives and Extends EBBP Reimbursement Filing Deadline to July 15, May 28, 2021 - OrderWCB Addresses LICT and Lumen EBBP Waiver Petitions, May 28, 2021 - OrderWCB Addresses Cox, NaLA EBB Waiver Petition on Connected Devices, May 12, 2021 - News ReleaseEmergency Broadband Benefit Starts Today, May 11, 2021 - Public NoticeEB Reminds EBB Providers of Informed Consent and Co-Pay Requirements, April 29, 2021 - News ReleaseFCC Shares Start Date of Emergency Broadband Benefit Program, April 19, 2021 - News ReleaseFCC Begins Emergency Broadband Benefit Program Testing, April 1, 2021 - News ReleaseFCC Announces First Slate of Emergency Broadband Benefit Providers, March 25, 2021 - ReportFCCs Spending Plan for CARES Act and Division N Funds, March 11, 2021 - ErratumErratum - Emergency Broadband Benefit Program, March 4 2021 - Public NoticeInitial Milestone Dates for the Emergency Broadband Benefit Program, February 26, 2021 - Report and OrderFCC Adopts Report and Order for Emergency Broadband Benefit Program, February 5, 2021 - Public NoticeFCC Provides Details About Emergency Broadband Benefit Program Event, January 28, 2021 - Public NoticeFCC Announces Roundtable on Emergency Broadband Benefit Program, January 28, 2021 - Public NoticeWCB Announces Roundtable on Emergency Broadband Benefit Program, January 4, 2021 - Public NoticeWCB Seeks Comment on Emergency Broadband Connectivity Fund Assistance. Plans up to 100Mbps. I was approved with a Application ID. Who Will Qualify The National Verifier for EBB Program? The transition period ended on February 28. Under the EBB program, qualifying customers can temporarily receive a benefit of up to $50 per month. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report January 2023, National Verifier Annual Report January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. Thank you for reaching out here on our forums regarding the EBB program application process. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. They want me to put my Comcast account in my son's name! Comcast your turn to FINALLY fix this. I had just explained everything to him so on hold again, only to be told to reapply with the national verifier, well not only is there zero reason to do that since I am already fully approved, but you cannot reapply with the national verifier again if you are approved unless its been 90 days and you have to start over. How to Use NV. Affordable Connectivity Program (ACP) - Spectrum [Edited: "Solicitation"]. The longer these issues continue and customers are given the run around, the less likely we will be able to utilize this benefit. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. In the Consolidated Appropriations Act of 2021, Congress appropriated $3.2 billion to the FCC to help low-income households pay for broadband service and connected internet devices. In this program, you will get a 50 dollar monthly discount on the internet, up to 100 dollar purchase discount on tablets, and many more. We are here for you and happy to help! As I said earlier, my 30-year old account with Comcast has my name{edited for violating forum guidelines} with the NV program. Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. I am a long time comcast member and I have Lifeline thru Safelink Wireless. By Mail- They will send you an EBB form to your mail. Consumers can sign in to CheckLifeline.orgfrom any computer or mobile device to apply for Lifeline. After many fillings, chats and calls with Comcast they finally approved my EBB. Affordable Connectivity Program (ACP) | AT&T At least one person in the household has received a Federal Pell Grant in the current award year. To apply for the Affordable Connectivity Program, you can access the National Verifier by visiting affordableconnectivity.gov or calling 877.384.2575 and requesting an application be mailed to you. If anything further comes up, please let us know. How do I qualify for the Emergency Broadband Benefit? Seems like you should be able to just delete my applications and let me apply for the benefit under his name! Something is definitely wrong with xfinity computer system infrastructure if everyone that applied through their EBB website are getting the same email and tells them to call National Verifier. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. If a consumer is not found in an automated database, they will need to provide documentation for manual review. This is such a headache to deal with this. Talk to our reps Mon - Sat 10am - 8pm EST. For customers who are eligible for the ACP benefit, there are many good reasons to choose an internet plan from AT&T. I talked to at least 10 people, all nice but glueless. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. When I did get thru I was told that I needed to contact the National Verifier program because they were denying the request. Got verified by National Verifier but got the same "Unapproved" email from Comcast. Any questions about the application process or eligibility documentation can also be directed to USAC via the Lifeline Support Center at 1-800-234-9473. I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. I applied for EBB thru the National Verifier. @user_c1d1da Thank you for your comments on your personal experience. I've gotten the same email from xfinity. So that you can resolve the faults by re-submitting the valid documents. They said it would not be applied until my next month's bill. In order to add the discount to your Telepak Networks account, you will need to verify eligibility through the National Verifier. Click, I didn't complete the application (wrong, completed and approved), Application was older than 90 days (wrong, completed just 10 days ago), Enrolled with another provider (wrong, I was approved and only selected Xfinity as you are my one and only provider).

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