Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. Tickets wont arrive until concert date - StubHub Community Listings are removed without . Tickets rehit the Ticketmaster resale market and it made me more uncomfortable. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." I went on to lose both my original ticket value AND the charge to my account. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The only way to complete mlb sales on Stubhub is by entering the barcodes. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? The Ascent does not cover all offers on the market. Solved: Selling tickets with delivery delay - StubHub Community Re: Why would seller unnecessarily delay ticket delivery? I will never use this company again and warn everyone I know to do the same. @captain-janeway - There could be several reasons as to why; some already being mentioned. With this same logic I could be charged a fee for sleeping for more than 3 hours. Checking vs. Savings Account: Which Should You Pick? Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. is there still hope i will get my ticket? What's tricky, however, is that there aren't pre-set fees. Thanks. Leonard of Los Angeles, CA Verified Reviewer. They (mlb) use this barcode system . Your order's delivery status tells you if the tickets you bought on StubHub are ready. How long the refund will take to process. After the switch, you will enter the email address you use to access the community in order to reset your password. Cookie Notice When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Click here to read our full review for free and apply in just 2 minutes. Waiting till the day of is bull****. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Gather all the information you have on the purchase. Easy sales process: For more information, please see our I read the FAQ but don't understand it. If these are not available, you will likely get a full refund. Here's what you need to know. how do I sell tickets to an event not yet listed? StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Thank you, you have successfully subscribed to our newsletter! You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. There are still tickets available it is just a very slow process," Smith Tweeted in March. But in either scenario, it pays to explore other options, too. Customer service all the way to your seat, 2000-2022 StubHub. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Re: Tickets wont arrive until concert date. I was told, "This time it is nothing we can do." Did you get the refund? But it won't charge you a fee just to list your tickets, so there's no risk there. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. The total price I had to pay was $400 for ticket and the fee. When will I get my tickets from StubHub? : StubHub Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. You may not get them until just before that date. OP the seller has until the "ready by" date. How is that they don't accept refunds, but you also aren't guaranteed tickets? Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. The event is tonight. That way there are no issues but additionally, so they can get paid. by Maurie Backman | Top 868 StubHub Reviews - ConsumerAffairs They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Yes Great question. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? Purchased 2 vip balcony tickets online for $370 for a March 30th concert. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Not sure how this malicious tactic is seen as legal. StubHub went on to collect both the buyers payment AND my charge for the ticket price. How do I know I can trust these reviews about StubHub? Fan rewards: Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Musicians can get sick and sporting events can get canceled. You will enter your community username and new password and done! All Rights Reserved. I am in the same boat. We value your privacy. Copyright 2018 - 2023 The Ascent. So buyer beware. I know to check venue ticketing at first and if it's sold out I'll go resale market. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. StubHub obviously does not care about its customers and will find any way to take money from you. Privacy Policy. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. I am listing mobile Yankees tickets from Ticketmaster. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. For more information, please see our We are changing the way you register and sign-in to the StubHub Community. How do I sell tickets that have a delivery day on Ticketmaster? Were all stressed! Here's what went down: Thanks! But when arrived no seats, they said I had general admission standing room only. Hell they got there money so send the tickets. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Unsubscribe easily. More than double the face value. Third-party sellers and ticket-buying bots enrage Colorado music fans Yankees still can't avoid injuries, still not hitting and blanked in 2 In fact, this card is so good that our experts even use it personally. should i just buy elsewhere while i still can? Once we got into the venue we were told we had no seats that it was general admission. Hi all! Guess what happened next concert started and seller finally emails the tickets. FanProtect Guarantee: The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Help us improve this article with your feedback. StubHub Returns and Refund Policies In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Wtf.. Had a couple tickets up on StubHub for a couple weeks. Get buying tips about Ticket Websites delivered to your inbox. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Musicians can get sick and sporting events can get canceled. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. StubHub Customers Cry Foul Over New Seller Payment Policy - Westword until the fall, she was told by StubHub that she would not . Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem What Types of Homeowners Insurance Policies Are Available? Some venues, artists, and teams don't release tickets until a couple days before an event. Its location on this page may change next time you visit. I never received an email. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Review your order's ticket type and what its current status means (see below) Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Yes User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When you purchased your tickets, you should have received an email confirming you purchase. Why does it out that date if closer to 24 hours? All Rights Reserved. Seller Beware!!!! It's looks like pure scam. The pit tickets jumped to 400 each. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! I was then sure I was going to get hosed. Go to 'My tickets' then Orders. Copyright 2023 Consumers Unified LLC. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Be the first one to find this review helpful. Not getting your tickets until the day of the event has become more common with venues. I paid about $150 per ticket, including fees. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. They are not a reputable company and will not help or rectify their mistakes. Spanish Nights Tickets - StubHub No. I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Understanding your order's delivery status Print. Sometimes, events don't go off as planned. Seems like nothing but questions on this site with no answers. I went through this exact issue a few weeks back. Will my tickets arrive in time? After the switch, you will enter the email address you use to access the community in order to reset your password. . The event is today and I still don't have my tickets : StubHub Ticket buyers and sellers say StubHub owes them after widespread event Solved: Why would seller unnecessarily delay ticket delive - StubHub You will enter your community username and new password and done! 4 Things to Know About Buying Tickets on StubHub - Nasdaq Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! This is based on when the seller told us they'd have the tickets. In most cases, tickets arent issued until 24 hours before the event. Your sale will show as an open order in your Stubhub account. by the end of the day on your order's expected arrival date. Thanks! We value your privacy. ook at the 'Ready' date in the order details. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Help us improve this article with your feedback. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Stubhub purchase stressing me out. Not ready? : r/stubhub - Reddit We are changing the way you register and sign-in to the StubHub Community. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Hell they got there money so send the tickets. Bought my tickets 4/6, said they would be ready 4/22. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. 08-05-2022 07:20 PM. Provide the information they might require. Selling tickets on StubHub and delivery expectations It should be when you pay for the tickets then the tickets should be sent . I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. 1. Great system right ?? Why does Stubhub wait until the day before the concert to send the tickets? Sign up to receive our free weekly newsletter. Hey @PM444! Help! and our We really do appreciate the feedback though. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Help us improve this article with your feedback. We have not reviewed all available products or offers. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Sellers often list tickets on StubHub weeks or months ahead of a given event. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. How Do I Get Stubhub to Refund a Charge? - GetHuman StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. This company will not make things right, do not use this site. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Not a very cool market price wise but sometimes it's worth the artist and experience. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Family says it couldn't just 'shake it off' after problems getting I was told it would be taken care of and that I did not need to do anything. Dial +1 (866) 788-2482. Click on 'Submit.'. Scan this QR code to download the app now. We know this can be concerning. In most cases, tickets aren't issued until 24 hours before the event. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) Be sure to include your email address, zip/postal code, and order number as well. Some people prefer to spend their money on experiences rather than things. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Copyright, Trademark and Patent Information. It may be close to the event due to ticket delivery delays. Call toll-free from the U.S. or Canada, or chat online with support. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. same here, what I have learned is that someone can advertise tickets to sell, without having them. but we will do all that we can to help you out. You can always deliver before this date. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! We aim to provide readers with the most up-to-date information available about today's consumer products and services. All Rights Reserved. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. If I'm on Disability, Can I Still Get a Loan? I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. Understanding your StubHub order delivery status : StubHub StubHub will deduct a fee from tickets you manage to sell through its site. Stubhub is a marketplace. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Price wasn't my concern as long as I got them for her. This info is used to verify your account. Solved: Have not yet received tickets - StubHub Community Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. i know there is still time but after looking at this sub my confidence is low. We can't ask them to send tickets earlier than the date in your order details. Danielle is the author of this solution article. Sometimes, StubHub only allows hard stock ticket sales. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. If you're using thewrong credit or debit card, it could be costing you serious money. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. If StubHub asks you to return the tickets you . Upon reading these reviews I became stressed out and felt like I may have made bad decision. I am furious! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As this date approaches, you don't need to contact us. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Yes Well start sending you the news you need delivered straight to you. We are changing the way you register and sign-in to the StubHub Community. You're protected if events are canceled. Published on Aug. 24, 2022. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. on tickets issued to original buyers. same here. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Many or all of the products here are from our partners that compensate us. My tickets for sale have other benefits that I can't put in listing. Original review: April 16, 2023. Any answers or advice is much appreciated. If I would have shut my account down the first day I called none of the others would have made it through.". We are changing the way you register and sign-in to the StubHub Community. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Why would seller unnecessarily delay ticket delivery? But, issues really are rare to happen in getting your tickets. All both of them could keep saying is "we sent you an email." Some venues, artists, and teams don't release tickets until a couple days before an event. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck.

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