I thought it's a great preparation for you! B: Thank you so much, Mr. Sandals. Step-2: Greet the guest properly. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Guest: Actually 5th April is my husbands birthday. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. This is a useful text for learning how to make a hotel reservation in English. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. B: That should be no problem. may I help you ? Receptionist: We can handle payment upon your arrival on Friday. A: Certainly. The 21st of May, right? Bill Oh excellent. Receptionist: Enjoy the rest of your week! A: I would prefer to return in the afternoon. Dont worry. Calling Diner: Thats doable. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. me to have a short recap of what we have discussed today. What days will you need a room? Am I right? ezekiel mae says: Do you have mock call for retail services. Your reservation is now verified, so all I need is your phone number. "Good Morning, Front Desk. Now all I need is your phone number. Your reservation is in our computer. Be assured that we will also decorate the room in best possible way. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream to report a cancellation. This form will provide you with the travel details, accommodation information with your . Mr. Abrams: Would you like my credit card information now, or can I take care of that upon my arrival to the hotels reception desk? Do you need a room with one bed or two? B: Great, Mr. Sandals. Goodbye. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Guest: Yes, thats right. B: Would you prefer to leave from Los Angeles or Burbank Airport? I'm Michelle, at your service. : Good morning sir. Cloned 30,075. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. What is yourdestination? Read the complete Terms of Use for more information. Yes. What's the actual price? 1. By the way, how much is it? I'm Michelle, at your service. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. %PDF-1.5 % Could I have your full name, please? https://esllab.b-cdn.net/audio/mp3/flight.mp3. Is there anything else that you need at this point in time? 00:00 00:00 Woman: Hello. Okay, sir, we look forward to seeing you in April! Carefully look at their dialogues: Hotel Receptionist: Good Evening. Hotel Reservation Form Template | Jotform B: Next question: Is a queen-size bed okay? Hotel Receptionist: Sure, madam. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Ted, may I have your last name to book the reservation? Agent: Okay Mr. Torres, your reservation code is R143. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. What did the agent do well in the call? Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Man: Oh, thats a little too expensive for me. Im flying to Helsinki, Finland. Step 3: Confirm the customer's account (if applicable). is fully booked. Our prices are now slightly higher. A bellboy will bring your bags up shortly. 2. Performance & security by Cloudflare. READ BELOW. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Conversation: 2. Making a Plane Reservation - ESL Fast A: $308! Hotel Reservation Dialogues - EnglishPost.org It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. Cancelling Hotel Reservation (Telephone Call Script) - YouTube Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! This is Tanya. Guest: Well, a double-bedded room with AC and other facilities at least. . Copyright @ 1998-2023. May I help you? Will that be OK? I'm John Sandals. Hotel XYZ (Name of the Hotel), Reception. You can cancel up to five days in advance and we will refund your deposit. Mr. Abrams: Thank you! B: Most of our clients prefer nonsmoking. Bill Thank you. What time do you close tonight? Appointment-setting Sales Script Now, is a queen-size bed okay? A: I need to reserve a room. There are many points you need to understand while taking reservation. A: That'll be no problem. Calling Diner: No Sara, youve been great. How can I help you? Hotel Clerk: Hello. Travel Agent: Okay. A: Sure, John Sandals. May I have your name, please? CALL CENTER MOCK CALLS SCRIPT SAMPLE -TECHNICAL SUPPORT - Academia.edu We look forward to receive you on 4th April. A: I hate cigarettes! The call should look something like this: Introduction (5%): Answer the phone in a professional manner. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? We ask that you refrain from wearing flip flops, ball caps and tank tops. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Listen to the recording on hotel reservations and read along with the conversation. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. A: I'd like to reserve a hotel room. My name is Michelle. It's nice to hear from you again. 54.36.126.202 Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. I also want to hear your input about the call and to help you learn to evaluate and assess calls. Please tell me the days you'll be here. 2017-2023 Lingua.com. All rights reserved. Click to reveal Alex Thank you. Kapag mock call po ba may script na ibibgay? We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. B: I hear you, sir. B: No problem at all. Let me check what flights areavailable. We dont have any single room vacant at that moment. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). Travel Agent: It's only $980. Let me check and see what rooms are available. My name is Michelle. 2. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. The email is TRobinson@xmailbox.com. Could I have your full name, please? Download our free sales script templates and customize them to move leads through your sales process more efficiently. This is the front desk. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Conversation: 1. Calling to Get a Reservation - ESL Fast What time are both check-in and check-out? to change a reservation. What is your destination? Travel Commercial Sample Script | Voice Over Sample Scripts Is that okay with you, Mr. Sandals? B: Each night will be $308. . May I have your name, please? Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Do you need our services? B: Thank you, Mr. Sandals. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. B: It's a pleasure, Mr. Sandals. The caller can't stay on the September long weekend because the hotel. All Rights Reserved. B: That's no problem at all. Dear Readers, this is just a sample conversation. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. How to Pass a Mock Call Test: It's Actually Simple! - Kwestyon The guest wants to reserve room for her husband. 39 effective call center scripts your agents should be using - Zendesk This allows your new virtual hostess team to book and handle reservations in real-time. I made this \"interactive\" so that I'm not the only one talking about the topic. Hotel Receptionist: May I have your contact number, madam? May I have your full name, please? Yes, but you will have to confirm this reservation at least two hours before departure time. Tanya That's Friday, the 27th? How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Hotel Receptionist: Certainly mam. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Hotel Reservation Dialogue #1 R: Good morning. Caller: Whoo. What kind of room does Mr. Abrams request to stay in? We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. May I ask you for a special favor? Hotel: At midday, sir. :) Thanks so much for watching. Travel Agent: Okay. Now, about the bed, is a queen-size okay? John says to break up the phone call into four main sections. Let me check our computer here for a moment. I cant guarantee you but I hope you will get single room there. 26 0 obj <> endobj Repeat A: Hi there, I want to reserve a hotel room. B: We recently changed many things here, sir, including our prices. Hotel Clerk: Okay. How may I help you? Review the key vocabulary and the sample sentences. Mock Call Practice | Hotel Reservation | Short Version - YouTube Sunnyside Inn. mock call for hotel reservation script exercise - TikTok Man: Well, how much is the non-smoking room on the 20th? How much is a room? When do you need the room? A: My name is John Sandals. Travel Agent: Okay. November 25, 2019 at 8:18 pm . HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube B: I'm happy to hear that, sir. Learn how your comment data is processed. Now, if you'll just tell me your phone number. Explore the latest videos from hashtags: # . Hotel Receptionist: How do you spell your name, Ms. Stephany? Here is a brief overview of how we receive calls on your restaurants behalf. May I help you? Hotel Receptionist: Good Bye, MrsStephany. Their number is 123456789. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Mock Call Tips and Scenario: Complete Guide to Pass & Get Hired A phone call to reserve a hotel room in English. A: My plans are to be there April 14th to the 17th. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen B: One minor problem, sir. When does Mr. Abrams plan on giving the hotel his credit card information? Review the key vocabulary and the sample sentences. Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Would you prefer smoking or nonsmoking? Go-To Scripts for 16 Tricky Customer Service Scenarios Lonnie Would you like to make a reservation? That's S A N D A L S. I'm glad we could take care of that for you, [Customer Name]. HOW CAN I HELP YOU? Just give me a minute, let me check. Hotel Dialogues in English - Reservation, Check-in, Check-out vocabulary Mr. Abrams: Okay, thats fine. A: Possibly. A: That sounds fine to me. Let's go with the cheaper flight. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. Virtual Hostess: Our dining room dress code is smart casual. Travel Arrangements - Script - Randall's ESL Cyber Listening Lab Mr. Abrams: A single room with no balcony will suit our needs just fine. The Ultimate Script for Selling Tour Packages Over the Phone Now, sir, do you have a preference for smoking or nonsmoking? PDF Sample Call Center Script - Hotel - Specialty Answering Service % Hotel Receptionist: May I have your name please? November 25, 2019 at 8:18 pm . You take care. Situation: The caller heard some gun shots, and saw people running from his neighbor's house. Thank you so much for choosing our hotel, sir! [Okay] And when will you be returning? A: It's 626-555-1739. What is it? Is that acceptable, sir? B: Great! Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. Carefully look at their dialogues: Hotel Receptionist: Good Evening. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . The complete conversation between the man making the reservation and the hotel receptionist is included. Client: The Center of Travel.com. But yes we can provide you our suitrooms. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. It is a mid-range hotel. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Repeat as necessary. This week the chef has a three-course special on the menu. 43 0 obj <>stream Guest: Good Morning. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. Virtual Hostess: We most certainly are, Ted. is hosting a convention. My phone number is 626-555-1739. PDF Sample Call Center Script - Private Jet - Specialty Answering Service Can you do me a favor then? B: That's 626-555-1739. Our call center agents will be trained on this information in order to properly assist your calling guests. A: I will be traveling to Aspen, Colorado. f&!bLEL `'E9xq The Best Call-Closing Statements - With Examples - Call Centre Helper Guest: That is so kind of you. The action you just performed triggered the security solution. Randall Davis. Your reservation is confirmed. Guest: 257 Park Avenue South, New York, NY 10010, USA. %%EOF What was the customer's concern? :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. What time should I arrive at the airport? Caller: Alright. Phone Conversations, 8. Booking a Plane Ticket

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