However, in general, here are the protections available. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Cosmetic damage, such as paint or external surface rust. Item repairs, or the full item price paid back to you if Allstate Protection Plans can't . Miller 250 Welder with only 2.7 operating hours. Paid througheBay using the eBay checkout process, such as, Made a purchase that is not specifically excluded from protection, Made the purchase within the 45 days preceding the claim, Have a good faith dispute with the seller, Issued a refund from eBay directly for the full purchase price and shipping amount, Required to return the unsatisfactory item to the seller, Absolved of any further connection with the transaction or obligation to the seller. Is there a 5 day testing period? Some fraudulent sellers from other sites claim eBay protection on their vehicles as part of their scam. The buyer must make a return request within the 7 day inspection period (measured from delivery). an Escrow.com account, it will link to your eBay account so long as your email address is the same on both accounts. You can buy practically anything online, including used cars. For this reason, theres more to Buyer Protection than just knowing how to file a claimits also important to know how to persuade eBay and win a claim if you want to be sure of receiving a refund. To address this problem, in recent years eBay has taken steps to impose some basic requirements on sellers with regard to return policies, but the centerpiece of their customer assurance push has been the Buyer Protection Program. The types of fraud that are generally covered are: non-delivery of the vehicle, When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. This program is free on all eligible capital equipment transactions completed on the eBay Business site with a final price of at least $1,000. Additionally, the protection policies offered by many credit card issuers usually default to the assumption that the "customer is always right." WARNING ALL EBAY SELLERS! Together with eBay, an independent service provider will determine whether you have suffered a loss that is reimbursable by the VPP program and the reimbursement amount. Vehicles advertised well below what it is worth may be tempting, but should be a red flag. In the event of a return, sellers will have 5 days to accept or reject the item; after 5 days have passed, funds are returned to the buyer. Making the right choice could lead to hundreds of dollars in savings but youll need to do your homework. eBay Buyer Protection | eBay.com If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Most sellers require a deposit upon winning an auction and the remaining balance to be paid within a set amount of time. While eBay has sold over 5,000,000 million vehicles on eBay Motors there are thousands of people who have been scammed out of 100% of their money and never see the tailpipe of a car. The return is treated as if the item didn't match the listing. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Returns should be sent with tracked shipping that can be independently validated. eBay will prompt you when you need to create an Escrow.com account. eBay covers any services fees charged by Escrow.com for use of its services. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Escrow | eBay.com VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. We guarantee that you will get the item you ordered or get your money back. fund the transaction. eBay discourages the use of offline transactions, including payments made via Moneygram, Western Union or gift cards. Buyer Protection is not an unconditional guarantee refund policy. Dont Miss: Can You Be On Your Period And Not Bleed. It is because there is somewhat more attention available on a per-case basis inside credit card processors. From 2013 through 2017, he served as senior communications manager for Terapeak, which offers marketplace research and listing analytics to online sellers. The vehicle had a title with one of the following undisclosed brands (salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage) at the time of the end of the listing. Vehicle Purchase Protection (VPP) Overview - eBay If the buyer Accepts the item on Escrow.com during this period or the 7-day inspection period has expired, funds are released to you and How eBay's Buyer Protection Program Works - liveabout.com eBay Money Back Guarantee covers most transactions on eBay. But it only applies to a vehicle for sale ON eBay, NOT on Facebook Marketplace, CraigsList or any other buy/sell/trade bulletin board site. Click here to learn more about Escrow.com and In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. For all matters not explicitly addressed by these Terms, eBays Policies will control. eBay Money Back Guarantee policy Some of this advice may be second nature to you, or may not apply to all sales. Something went wrong. Copyright 1995-2023 eBay Inc. All Rights Reserved. If you are buying on behalf of a business, you will also need to provide business details. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. The buyer is responsible for any wire transfer fees that may be required from the financial institution. eBay may step in without the buyer asking if the seller didn't respond to the return request. nycha employment verification. Need more info, but doesn't sound right so far. Protect your purchase with Allstate protection plan - eBay See Evidence of successful delivery to the authenticator below. If they are setting up shipping for you, make sure that you get the name of the company and other specific details so that you can verify that such a shipping situation actually exhists. You May Like: Can You Get Pregnant The Day Before Your Period. Transactions occurring off-eBay or on any other website. I hope that the "5 day testing period" offer was part of what got your scam sensors screaming. I am selling it for $1,500. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid, not exceeding $100,000 ($50,000 if purchased prior to Sept. 1, 2016), for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. last 4 digits of your Social Security number, a government-issued ID, and banking information. cancel a transaction, please do not fund your Escrow.com account. Read Also: Capital One Auto Loan Grace Period. BEWARE OF THE BUYERS MONEY BACK GUARANTEE! Showing results for Show only | Search instead for Did you mean: eBay Community Community Info Ask a Mentor Is there a 5 day testing period? Successful purchase* of, and payment for, a vehicle with a purchase price of more than $100, listed in the eBay Motors Vehicle category ("eligible vehicle"). View cart for details. When I was thinking of this article I sat down and realized that Ive done it 11 times. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Buyers can find estimated delivery information in their Purchase history. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Payment via Escrow.com is available for all items listed in the wristwatch category (31387) that sell within the U.S. for $10,000 or above (after seller discounts but before shipping and taxes). We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Medicare Part B : This helps pay for services from doctors and other healthcare providers as well as outpatient care, home healthcare, durable medical equipment and certain preventive services. Since Ive never bought a brand new car it always feels like a roll of the dice. payment processing in case the buyer chooses this option. It also pays for certain home healthcare and hospice care services. Click here for more details on eBays unpaid item claim. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Common eBay Scams: How to Spot and Avoid them - Comparitech Escrow.com as a Payment Method. Punitive damages, lost profits, loss of work, travel expenses, or restocking costs. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Something went wrong. Sellers are required to deliver the item as it was described in the listing. Click here for more details on Escrow.coms dispute resolution policy. click here to contact Escrow.com to file a claim. See additional exclusions to the coverage of Vehicle Purchase Protection below. After a decision in a buyer's favor, eBay takes responsibility for recovering funds from the seller, because the buyer has already been reimbursed. Respond to messages and required actions from eBay as the case is being processed. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid, not exceeding $100,000 ($50,000 if purchased prior to Sept. 1, 2016), for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. However she wants me to pay through ebay. Trusting buyers have lost hundreds of thousands of dollars over the past year alone. But before you shell out any hard-earned cash, heres a warning about scammers trying to sell cars they dont have or own. More information about the returns policy for items Most sellers will quickly help you, but if you are not happy after a few days you can . payment type on the item listing or in checkout to see if payment via Escrow.com is offered. Solved: Is This a Scam? - The eBay Community Please allow for 3 to 5 days for the payment to process. With more than 118,000 active listings right now, theres a lot to choose from on eBay Motors. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. This program is freeon all eligible capital equipment transactions completed on the eBay Business site with a final price of at least $1,000. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. However, you are responsible for any wire transfer fees charged by your financial institution. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller.

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